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Work Culture

We have great people, no doubt, but it is more than that. It’s the way all of these great people continue to come together for a common cause that makes this place so special.
Dureill Ballinger, Loan Officer NMLS #1788228

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Explore the values that guide everything we do

With Love and Care, We Help Each Other Live These Values

Our three company values were created by our employees and when you walk through our doors, they’re everywhere. On the walls. At our desks. On our shirts. But it’s our employees who ensure these core principles are more than just words.

Be passionate and have fun

We are committed to excellence and finding fulfillment inside and outside of work. By celebrating our accomplishments, learning from our mistakes, staying positive and embracing change, we continuously improve as people, as professionals and as a company. We strive to amaze. As part of the VU family, we learn, grow and have fun together. As a team, we proudly serve those who have served our country. We find purpose in knowing what we do matters. We are passionate.

Deliver results with integrity

We recognize that execution is essential for the long‐term success of our company. Hard‐work and excellence are expected from everyone on our team. As a company and as individuals, we do the right thing, never compromising our integrity. We contribute to an environment of open and honest communication. We fulfill our promises, and strive to be the strongest, most knowledgeable VA loan team in the country. We deliver results.

Enhance lives every day

We believe that our success as a company is not measured solely by profits, but also by the positive impact that we have on the lives of our clients, co‐workers and community. Respect for everyone is a standard, not an objective. We support each other so we can use our time to do the things that matter inside and outside of work. We genuinely care about the well‐being of others and make a difference by giving our time and resources. We achieve more collectively than we ever could individually. We enhance lives.

Our Culture Team is Here for You

Ian Franz
I make sure every employee has the opportunity to live our values.
Ian Franz Director of Culture
Matt Gordon
I connect employees to each other, the company, and the community.
Matt Gordon Director of Faith & Community
Amy Starr
I help employees find stability at work and at home.
Amy Starr Manager of Wellness Programs

We Support Your Whole Self

Our values guide the benefits and perks we provide

  • Health, Dental, and Vision Insurance
    • Multiple health insurance plans are available to meet the needs of you and your family. Insurance is effective day one of employment.
  • Roth and 401(k) matching program
    • You’re eligible for 401k immediately upon starting. In addition, VU covers all trade and transaction costs.
  • Paid Time Off (PTO)
    • All-encompassing sick, vacation, and personal time eligible upon your start date.
  • Casual dress (not just on Fridays)
    • We don’t have a dress code so you can wear what makes you comfortable while you’re working hard to enhance lives.
  • Free massages
    • Get on the schedule for 15 minute chair massages in your office building.
  • Free gym memberships
    • Be strong, be healthy—we provide gym memberships to all Wilson’s Fitness locations in Columbia and to local clubs in Lenexa, KS, Irving, TX and St. Louis, MO.
  • Free snack fridge and vending machine munchies
    • Your office is stocked weekly with fresh fruits, veggies, cereal, and indulgent treats.
  • Amazing company- and family-oriented events
    • We take fellowship seriously and offer multiple occasions throughout the year to celebrate with your family alongside your work family.
  • Paternity leave & Maternity leave
    • We love to see VU families grow. Our leaders believe in finding ways to support their team.
  • Company-sponsored sports leagues
    • We love seeing people bond over a job well done, both on and off the court, field, green and sand.
  • Volunteer hours
    • Enhance lives in the community with Habitat for Humanity projects, serving on a non-profit board, or through VU Volunteer Matchmaker.
  • Pet insurance
    • Fido and Bella are part of your family so they’re part of ours, too. We want to keep you and your pet healthy. You can also bring them by the office for visits to say, “arf.”
  • Lunch and learns
    • We invite speakers of all kinds to share their expertise and perspective with our teams.
  • Leadership Development Program
    • Our training processes focus on learning, development, and community.
  • Mentorship opportunities
    • In your pursuit of continuous improvement, we have sages that can help guide your path.
  • Mindfulness Based Stress Reduction class
    • Nine-week class designed to provide new ways of responding to the stresses of daily life with more skill and creativity.
  • Discussion Small Groups
    • Join like-minded colleagues to talk about books, films, and other topics. You’ll be given "Small Group PTO" to take advantage of this benefit during the workday.
  • We Are One VU
    • Veterans United is headquartered in Columbia, MO with offices in Lenexa, KS, Irving, TX and St. Louis, MO. Our branches nationwide serve our borrowers in person. Regardless of location, you are part of the extended VU collective and included in many of our company activities.

Friendships & Support

Be part of a team (that feels like family).

Just like any family we stand by each other through the good and the bad times of life. We celebrate together. We cry together. Being listed No. 4 on Fortune’s 50 Best Workplaces for Camaraderie shows we don’t just work next to each other, but we are doing life together.

Here are just a few ways we rally together:

  • Book clubs
  • Faith Forums
  • Groups around similar interests
  • Diversity Dialogues and Volunteering

Veterans United Foundation

Be a part of enhancing lives.

In 2011, Veterans United formed its charitable arm, Veterans United Foundation. Inspired, created and funded by employees, the Foundation exists to make a lasting difference in our communities and in the lives of those who have served and sacrificed.

  • Over $50 million has been raised by employees
  • Countless volunteer hours logged by employees every year
  • More than 90% of employees donate at least 1% of their salary to the VU Foundation

Thanks to the compassion and generosity of our employees, the mission of enhancing lives reaches far beyond what can be done during the workday.

We celebrate the culture our employees create

Fortune Award Logo

2020 Fortune Magazine’s 100 Best Companies to Work For, No. 17

97% of Veterans United employees say their workplace is great. The passion, personalities and strengths of every employee are what shape our distinctive culture.

Great Place To Work Logo

Great Place to Work Certified

You can’t duplicate our people — the way they uphold our core values, care about one another, serve military families and contribute to the communities where we live and work.

  • Secretary of Defense Freedom Award, 2020 Recipient
  • 2019 SHIFT National Innovate + Educate Gold Award
  • 91% of our employees recommend Veterans United Home Loans on
  • 2018: Mortgage Banker Association’s Diversity & Inclusion Residential Leadership Award
  • The Society for Diversity Innovation + Inclusion Leadership Award, 2017
  • 2014-2020 Military Friendly Employer®
  • 2014-2020 Military Friendly Spouse Employer®
From FORTUNE. ©2019 Fortune Media IP Limited. FORTUNE 100 Best Companies to Work For is a trademark of Fortune Media IP Limited and is used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of Licensee. People Companies That Care Logo is a registered trademark of Meredith Corporation and is used under license. From People, August 5th, 2019, Meredith Corporation. Used under License.