Everyone was very helpful thank you
Our credit union, who specializes in serving active duty service members and veterans, told us they couldn’t help us refinance our mortgage. Veterans United helped us close on an IRRRL refinance 7 weeks after our first phone call, which included the Christmas/New Year holidays. They contacted us regularly with status updates, so we were never left wondering how things were progressing. Everyone was so friendly and helpful. It really was an A+ experience.
Nothing but issues!!! Someone dropped the ball and NO ONE would own up to it! Excuses for 10 days; closed late; encountered HUGE expense so we weren’t homeless; had to rearrange delivery of belongings twice from moving company! It was the worst experience of our lives!!!!
Response from Veterans United
Hi David,
I’m really sorry for how stressful and disruptive this was. Closing late, dealing with days of uncertainty, and having to rearrange your move more than once is a lot, and it’s understandable that this felt overwhelming. You also deserved clearer ownership and communication, and I’m sorry that didn’t happen.
If you’re open to it, our Client Advocate team would appreciate the chance to learn more. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday, 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Made the process very simple for me and my wife. From offer to closing was 14 days.
The team is so helpful and willing to answer any questions!
Outstanding service
Craig Anderson and his team did an awesome job putting our loan together. Craig ensured us that he would walk us through the entire loan process. If we needed assistance with explaining documents or just getting updated status checks, the team always responded within a reasonable amount of time. I would definitely recommend Craig Anderson to any service member who needs a home loan. Let him help you get qualified and approved.
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Michael and Dawn were great to work with
The entire team helping me was very informative and patient with the thousand questions I had. Was very pleased with how everything unfolded and turned out. Would recommend 100% to any veteran looking to buy a home or refinancing.
The entire loan team excelled at coordinating between myself and the realtor to ensure it was a seamless process during the home buying process.
