This was the smoothest process I have ever been through. I thought it would be very complicated to buy a house but the team was great and all went well. We closed in a month once we found the house. Fast, professional, and very helpful!
I used VU on three separate buys. The first experience was flawless. Ryan Cannon is incredible. He made me want to use VU a second time. That was literally the worst experience I've ever had anywhere. The woman who headed everything up was a (insert explative here)! I thought that this experience was a fluke, so against my better judgement, I used VU a third time. I can't say that the people on the customer facing side was terrible. HOWEVER, VU had in their possession ALL paperwork regarding the home I was buying for almost a month. One week before closing, they throw a water test/inspection on the well water. One week, when they had ALL the info on the house. Thus, delaying signing by over a week. The expertise on your underwriters team is lacking and unprofessional. This never should've happened.
It started out great but just got more and more stressful and felt more difficult to get answers/communication. Things ended up getting confused and we struggled to find who to speak with and what next steps were. At the end, things felt rushed and chaotic. It felt as though we were constantly having to validate ourselves throughout the process and a lot of tedious work that we have never had to prove before...this was our third time buying a home and the process seemed much more convoluted than before.
Response from Veterans United
Hi Michael,
Thank you for sharing this feedback. I’m really glad to hear things started off well, but I’m sorry the process became stressful and confusing as it moved forward. Not being sure who to reach out to or what the next steps are can make an already complex process feel even more overwhelming.
It’s also understandable that the documentation and verification requests felt frustrating, especially since this wasn’t your first home purchase. Even for experienced buyers, the loan process can sometimes involve additional verification steps that feel repetitive or unexpected, and I’m sorry if that wasn’t clearly explained along the way.
Hearing that the final stages felt rushed and chaotic is also concerning. Buying a home should feel supported and organized, and I’m sorry if communication from our side didn’t provide the clarity you deserved throughout the process.
If you’re open to it, I’d really appreciate the chance to learn more about what happened and review your experience with our team. Please feel free to reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience.
Sincerely,
Claire S., Client Relations Manager
I had two or three people working with me at every step of this process of buying my first new home. I’m sure without their help I would not be able to do it all along so thank you for all the help I received and I will tell all of Veterans about my experience with you guys.. thank you
Then whole team was awesome, specially Dustin with my many phone calls and obstacles , the gifts sent for my girls , my package ! I was totally clueless about everything and these wonderful folks went above and beyond to give me a opportunity i though was impossible . ill always be grateful for the opportunity they provided. Seriously guys thank you so so much its the best feeling in the world to know I have a home for my beautiful family and it wouldn't been possible with out yal . I highly recommend each team member ! I think veterans united should give each member a raise and a bonus !
They made everything so easy for us
Greg W & Britney G were excellent in keeping us informed on anything and everything we needed to know regarding the house buying process and or keeping us informed on where we were at in the process the entire time when purchasing our home. As first time home buyers it’s a scary process and you never know how much goes into it until you’re committed to a home you want. They helped make this process so much easier and less stressful and for that we are very grateful. They went above and beyond answering any questions or concerns we had. Highly recommend their team. They deserve a raise for being such great workers/ just kind people in general. Very great assets to Veterans United and we are forever grateful for them and their hard work!
-Devin and Abbigail Corn
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Veterans United Home Loans made the process of buying our first home so easy! Bobby was absolutely amazing throughout the process and was very helpful. We are very satisfied with how everything turned out and we will recommend Veterans United Home Loans to others looking to purchase a home. Thanks Veterans United Home Loans and special thanks to BOBBY!!
Excellent company with professional, experienced people. I would recommend this company to all Veterans.
Taylor and Jeremy were incredibly helpful through this arduous process. Extremely grateful for everyone at Veteran’s United. Highly recommend. Thank you so much. Me and my family are grateful.
What great service! Applying was easy with help from Aaron and Gretchen. Was always available to answer questions and guide through process. I explained what I needed and Aaron was able to get that loan for me. Thanks to a wonderful team.
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This a a good start for a new homeowner through Veterans United they are very professional and helpful, I will recommend anyone to go through Veterans United because these people are great...
The staff was quick to answer all questions in a timely manner providing excellent service!
Karol Hart and her team, including Amanda Girard, were very helpful throughout our home buying journey. As first time home buyers, we had plenty of questions concerning the home loan process. The team at Veterans United communicated with us regularly through phone calls, texts, and emails, answering our questions and letting us know when we had documents that needed to be reviewed and signed. They made us feel like they truly cared, and we were not just another nameless account.
I like it so much, I referred my girlfriend's sister
Kevin Webster and Matthew Gandlmayr did a great job keeping things on track. We thought we wasn't going to get approved after the run of mill processes. Can not be more grateful to the team for me and my family.
Katy and her team were very helpful throughout the refinancing process. Any questions I had were promptly answered and explained with detail. 10/10 would recommend!
Top tier team he has there!
This is my second time Veterans United and I could not be more pleased with the Service and Staff.
Jason and Megan were outstanding in every way.
Respectfully
Eddie M Redfearn
Amazing to work with these guys! Professional, knowledgeable, quick response, etc. if you want it they got it and will take care of you no matter what!
Evan and Amanda were awesome to work with!
