You need to use a different Title company for refinance loans, they are not up to your normal standards.
I did not care for one of the so called team members. Never available via text or phone. Very vague in responses when I asked questions about information she had sent, very confusing information.
Loan officer was good, however there were just too many "to do" items sent after midnight and 2am that I would not see until the next day.
Response from Veterans United
Hi Pamela,
Thanks for sharing this feedback. I’m sorry for the frustration caused by unclear communication and not being able to reach one of the team members when you needed answers. I also understand how confusing it can be to receive multiple to-do items late at night or early in the morning and not see them until the next day.
I do appreciate you calling out the positive experience with your loan officer. If you’re open to it, I’d really like to learn more and see how we can do better. Our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Dalton and the loan team were absolutely amazing
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I recently purchased my home through Veterans United Home Loans, and the experience was outstanding. Their team was professional, knowledgeable, and communicated clearly throughout the entire process. As a veteran, I appreciated how smooth and supportive they made everything, especially with the VA loan process. I always felt like they truly had my best interest in mind. Highly recommend Veterans United to anyone looking to buy a home
Great service !
Nick, Shelby and all the crew are phenomenal...top notch, very informative and on time. I look forward to further business in the future with the team. Keep up the great work guys...
This is my second time dealing with Alex and his staff Eric would email and text and if I didn't respond he would call me to make sure all information was passed down...communication was impeccable the process was super easy I literally did 1 % of the work they did the rest they make home buying easy as it should be and I will be calling them in the future to handle anything else or any family member looking to purchase
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Veterans United has a great network of services and resources to make it a one stop shop. Almost every person involved was exceptionally attentive and very quick to respond to answers and concerns.
