Noah and Zach have made this process such a joyous time for me and my family. I can’t say enough how much I appreciate their help in the whole process.
I worked with Heather Carmichael and her team for a VA refinance. Heather and her team were extremely helpful and the process was very easy. I would definitely recommend them.
Kim and her team went to bat for me 100% and they will never know how much I truly appreciate them!!
4 months 14 days later I'm Finally done with this nightmare. One unnecessary complication after another. I suspect biased service / treatment throughout the ENTIRE process. Very little useful guidance or assistance from my "team" (except for Melissa she was Awesome and did what she could to help) lackadaisical to no communication combined with days of absolutely no progress. My loan officer was out of the office for weeks on end, well aware of the closing date when he left. Reflecting it appears there was no concern or communication about handing off my file to someone that would be in the office able to give my file the attention it needed. To accept a contractual down payment while questioning rent credits from the same funds and contract is mind blowing no one can make that make sense on their best day. In short if Anyone ask me about this company my words will be "RUN AWAY fast and far as you can. There are better options I'm sure!".
Response from Veterans United
Hi Michael,
I can hear how frustrating and exhausting this process was for you. Waiting more than four months and feeling like you were dealing with one complication after another is not the kind of experience anyone expects when buying a home, and I’m truly sorry it felt this way.
Concerns about communication and progress are especially tough. You should never feel like your file isn’t getting the attention it deserves or that you’re left without clear guidance. I’m also sorry that your loan officer being out of the office added to that stress. There should always be a clear plan to ensure continuity and support, particularly when closing dates are involved.
The confusion around the down payment and rent credits sounds incredibly frustrating. If something didn’t make sense, you deserved a timely and straightforward explanation. I’m also concerned to read that you felt biased treatment at any point. That’s something I take very seriously, and I would want the opportunity to look more closely at what happened.
I do appreciate you recognizing Melissa for stepping in and doing what she could to help. I’ll be sure that feedback is shared.
If you’re willing, I would truly value the chance to review your experience in more detail. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Aaron and his team are incredible. As first-time home buyers, they made the process as painless as possible and were incredibly patient and helpful with my never-ending list of questions. When the closing timeline accelerated in the last week with very little warning, the team was all over it. We will always be grateful for the work they performed to enable us to purchase our home.
Our experience working with the team was incredibly positive, and I will absolutely recommend Veterans United to my veteran community friends. Cannot speak highly enough of Aaron, the team, and the general experience working with VU.
My team worked hard to help me get my new home. Katy, and her team are amazing. My wife and I couldn’t be happier.
Thank you all so much.
Too many repeat requests for documents that have already been submitted
Easy to communicate with. Process was simple and straightforward. Guidance every step of the way.
Veterans United, specifically Reed and his team, were amazing! They answered any and all of my questions and worked with me to get the best possible rate, even in these economic times. I highly recommend them!
I highly recommend using Veteranc United.
They put together a team that was outstanding in every aspect of service. Whenever I didn’t understand part of the program they were only a quick phone call away. Never put on hold, always there to answer any question I had. A big shout out to Katie, Greg, and Daryl. Super team.
Extremely helpful and responsive! A great team to work with! This is the third time we have used VU to purchase a home. They just keep getting better!
Ready to see for yourself?
Experience first-hand why 361,026 homeowners give us a perfect score!
Sam Carmack is the BEST Loan Officer. He’s attentive, knowledgeable, personable, and dedicated to his clients.
Jeremy and the whole Veteran's United team made the home buying easy and hassle free. I can't recommend them enough!
I'm impressed with everyone involved. You can literally apply and have all the work done with and for you, without traveling to an institution doing miles of leg work only to find out yea/nay.
I would tell them if they had a hard time finding a loan, then you were the people to go through. But I would also tell them the difficulty it takes to get through everything you all want and how hard it is to understand some of you.
