VA United's staff for quite assistive, friendly as well as understanding of what I was seeking to accomplish. Best to them in future service to other individuals & their families who have served their country...cheers....
Smooth
Communication could have been better. There were a lot of unanswered calls and emails.
Trey Barrow and his team went the extra mile to provide us with excellent service, would highly recommend, thx again Trey!
Mike Mange and his team are AAAA++++, they are the best of the best.
VU is a great option for first time home buyers (and it was for my first home purchase) but if you may have some complicated factors, of are buying a fairly expensive home, I would shop around. The origination fee is always 10% so if you're buying a $500k house, that's $5000 you have to pay JUST in origination fees. Several things were missed in our underwriting and closing that put us in super uncomfortable positions multiple times. Something would be missed and they would come to a solution and say "okay that's it! You're good to go" until something else would magically get brought up. Closing tasks we're done last minute causing our closing process to be a disaster. People working our case were missing things because it was their "first time" so no, I will not be using VU again and I would recommend that if you're considering VU, that you do at least shop around for other VA loan providers.
Response from Veterans United
Hi Sabrina,
Thank you for sharing this. I’m glad your first experience with us felt strong, and I’m really sorry to hear that this time around brought so much frustration. When things come up late in the process or you feel like new issues keep appearing after being told everything is good to go, it can make the whole experience stressful and hard to trust. Closing should never feel like a scramble, and I understand why this left such a difficult impression.
I’d really like for my team to have the chance to review what happened and make sure your feedback is fully heard. If you’re open to talking more, you can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available from 9 a.m. to 5 p.m. Central Time, and if you reach out after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your experience. I’m here if you’d like to walk through it together.
Daniel, sheri were extremely helpful and diligence. I appreciate their assistance and courtesy. Thank you
Jaclyn did a great job for us and help us through every step of the process.
Nate and team were outstanding. Engaging and responsive the whole way.
I can only say my recommendation for your company is the very highest. All of your people that dealt with me were outstanding. Your Internet website is very user-friendly. I liked it very much. The concierge Function was new to me and so very helpful. Great idea. The loan coordination was very user-friendly and greatly helped keep the process going in the right direction at all times. It was a team effort and I have only positive things to say about each member of the team. They did a great job.
The people for your loan company was great to work with so kind and nice would tell everyone how got you all have been.
The whole experience was the smoothest and stressless process I’ve ever had.
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Josh and Holly are the best to work with, always willing to go the extra mile.
I have financed several houses over the past three decades, and hands down the customer service and expertise provided by Veterans United ranks at the very top!! Absolute 5-Stars rated!!
Asli Wissmann exemplifies everything Veterans United stands for. She was prompt, polite, and treated me like family. I love Veterans United because of her generosity and support through my home buying journey! She is phenomenal, as a loan officer she is one in a million!
Very smooth process .
The entire team (Shane, William Sam ad Michael) was great in helping us navigate the loan process with ease!
