Extremely professional , quick responses and helpful every step of the process.
Never stop getting surprises last minute they don’t care about the veteran they care about their benefit
Great crew of people that worked with me
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
Absolutely amazing! I felt I was a part of my team. I was kept informed and “in the loop” every step of the way. Whenever a problem or issue arose, Bert and the Team calmed me down and proactively handled it while making it look easy. I can honestly say this is the best real estate closing I’ve ever been a part of! Thanks Bert for making my dream of homeownership a REALITY.
-Rickey Reid
Jason Lacey and his team (Brittany Miller and Katie Bartels) as well as Veterans United's underwriters and closer (Kenzie Ausfahl, if I'm not mistaken) were truly phenomenal in every way. They made the entire process as efficient as it possibly could be. They were rock solid throughout - zero issues - and even were so kind as to repeatedly engage appropriately and effectively to clean up issues created by others in an absolutely horrendous closing overall due to our realtors (not sourced through Veterans United's program that will offer realtor referrals and a slightly lower interest rate, which was a big mistake on our part in hindsight), settlement agent, home inspector and sellers. Jason is in the top 1% of people I have worked with in my life - his competence as a loan officer is as good as it gets, but his character and true desire to help and advise for his client's benefit was what really set him apart. He was willing and able to do whatever it took to advance the process. Jason was politely and professionally relentless in providing everything from the expertise and resources to optimize our interest rate to working hard with entities outside Veterans United to mitigate issues they created. We had the opportunity to work with a lender whose cost structure to close a VA loan and interest rate would have been lower than Veterans United (although we also found a lot more lenders who would have cost us more to close than Veterans United and couldn't offer the interest rates of Veterans United) and thank goodness we choose Veterans United and ended up with Jason and his team - I would encourage home buyers to consider the overall value proposition when choosing the lender with whom they partner rather than simply the costs, as lenders are not a commodity especially for those buyers using the VA loan given its unique requirements and features (Jason and Veterans United proved their mettle as the industry's experts on VA loans). Given the troubling issues created by others in our closing process, I have no doubt that our home purchase simply isn't closed if Jason and his team and Veterans United's closer aren't our lenders and we can't thank Jason, Brittany, Katie, Kenzie and everyone else at Veterans United enough for getting us through this ugly transaction!
Fantastic and painless experience
Good morning,I am writing to express my sincere appreciation for the exceptional work provided by Jake Hanson and his team. They made the entire home refinance process seamless and ensured every detail was handled perfectly. Having worked with Jake for nearly seven years, I can attest that he is a consummate professional who truly excels at what he does. Because of this experience, I will remain a loyal Veterans United customer.I would also like to recognize Brooke Mudd for her outstanding support. She answered all of my questions without hesitation, and her guidance was impeccable. Both Jake and Brooke are absolute rockstars who represent Veterans United incredibly well; I highly recommend them for any future promotion opportunities.Lastly, I would like to thank everyone else involved in the process, including the underwriting staff, title and escrow teams, and the notary assigned to my closing.Have a great day!Best regards,Eric Williams
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They Did a great job managing everything and keeping me informed about everything that was or were happening.
The VU team did an outstanding job with supporting me through the loan process. They provided all the details or answered any questions or concerns that I had during the process. I highly recommend Veterans United for veterans looking to purchase a home. Such a great group of professionals!
I highly recommend Veterans United to anyone considering purchasing a home. A real plus which I didn't experience in the past was availability of a real estate agent. It eliminated my need to research agents.
It was an absolute pleasure working with Chase and team, thank you!
I definitely would recommend Veterans United. My team (Brice Mueller, Maria Swanegan, Ramona Hagins, and Mackenzie McCarthy) were all very helpful, professional, and answered any and all questions that I had.
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Stephen, Erin, Camron, & Jesse along with your recommended Realtor Ophelia were Amazing. I cry tears of joy knowing I had the BEST. They all kept me grounded. And for that I love each and everyone of them. Thank You all so very much again. GOD is Good.
Sincerely,
Mel
Charlie was excellent for us from the first call. I would rate him a solid 10. Once our account was transferred to Carrie (the assistant) it went downhill from there. We received numerous requests for the same information. (Requests that in previous home purchases or refinances they were able to get on their own). My company boss received so many requests for the same info they called me and said it needed to stop.COMMUNICATION was almost non-existent. If you didn't check the dashboard, you would miss things that needed to be done. The assistant did not attempt to follow-up or check in and rarely answered the phone. If she was in charge of our refinance, we would have stopped the process and went elsewhere.The biggest problem is that I went from a regular W2 employee for 10 years with the same company to a 1099 employee with the same company with no financial or position changes. They did not know how to deal with that. So, if you are a 1099 employee BEWARE. You may need to look elsewhere.The Underwriter they assigned us was terrible. Our to-do list grew by the day.In short, yes, I would recommend Veteran's United because they did get the job done - eventually.
Response from Veterans United
Hi John,
Thank you for taking the time to share such detailed feedback. I’m really glad to hear Charlie made a strong first impression and took great care of you early on. I’m also sorry that the experience became frustrating once your file moved forward. Repeated requests, lack of follow-up, and unclear communication are not what we want for anyone, and I can understand how exhausting that must have been.
Your comments about the 1099 transition are especially important. Even when someone’s role and income are stable, that shift can add complexity, and it’s clear we didn’t make that process feel as smooth or well-managed as it should have. I’m also sorry for the added stress caused by the growing to-do list and underwriting experience.
I do appreciate you sticking with us through it and acknowledging that the loan ultimately closed, but I hear you that it took longer and felt harder than expected. I’d really like the chance to look into this further and share your feedback with the right teams. If you’re open to it, our Client Advocate team would be happy to connect. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Thank you again for your honesty and for giving us the opportunity to learn from your experience.
Sincerely,
Claire S., Client Relations Manager
I'm stepping into a new phase in life. That said, Daren and his team have been absolutely essential players in my game plan to renew my joy. Thank you so much for making this an easy process!
Kelly Stephen's was excellent to work with. He provided me with timely updates, responsive to my inquiries, and very professional.
I absolutely love working with Justin. Using my VA Home Loan was such a smooth process and Justin helped us again to use the VA IRRRL. My wife stated this was the easiest process she has seen. I highly recommend using Veterans United as a Veteran myself.
Marlon Galbreath and his entire team were outstanding. This was my first time buying a home, and they made what I thought would be a lengthy or stressful process feel very easy and comfortable. They operate with the utmost professionalism and care for the customers.They were immediately available to provide accurate answers to all of my questions. I will personally reach out to Marlon for future purchases and would highly recommend him to friends and family.Please feel free to contact me with any other questions about my experience with VU.
