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I’ve owned my house for 24 years and refinance many times with Veterans United mortgage and Cindy Tolster it was the easiest smoothest refinance I have ever done from the moment Cindy picked up the phone to the closing her and her staff were outstanding communicating between each other so every time I called they new what was need next. As a veteran I would highly recommend veterans United mortgage to be the first stop in financing a home or a refinance.
From the very first phone call with Cindy, I felt like I was being taken care of. Meghan stayed on top of things and still is watching out for sell out to another lender. That part really caught me off guard at Closing. I didn’t know and wanted to get my allotment set up right away, so there would be no problem with 1st payment. I get paid on 1st of month and mortgage is due 1st of month. Makes me a bit uneasy, but that is me. I like things to be all wrapped up. Additionally, I appreciated Meghan running numbers for me with another competitor that would not stop bothering me with lower interest rates and all the hidden charges. That’s professionalism.
Everything dealing with my refinance was extremely simple and smooth. The only downfall to my experience was when I got to the point of the process where I was transferred to the titling company, was basing a vacation around the closing of my home. I was told the day before I was to leave that my info could not be retrieved due to system error. Could have been avoided if the items were printed out prior to my appointment and not attempted 1.5 hours before.
