A person couldn't ask for a better mortgage company.
Mark, Andrew and the whole team was awesome and ensured to help from start to finish and didn’t give up. Thanks for all the hard work and dedication, your team makes it from a dream to a reality.
Veterans United made so easy to purchase my new home. Everything from pre-approval to closing. They so many helpful service that helped to save me thousands .
My loan officer was so helpful and present to entire process that gave me a lot of confidence
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Kat and Sarah were both so helpful during the process. Any questions I had were met with great answers and I couldn't be happier with the outcome. Highly recommend Veterans United.
Ginny and her team are amazing. She is my go to for any mortgage needs and after having her with our past 3 or 4 transactions I wouldn't use anyone else. She's the best.
Third time using veterans united smooth transaction every time thank you
Veterans united is a great place to work with for a va loan. The people are friendly and a team to work not only on your loan but insurance and anything else that is needed
I had a wonderful experience with my whole team: no complaints, no wishes for any other services. Your time is the best. I especially appreciated the checklists! I will gladly recommend you down the road. Thank you for being in my corner.
This is my second mortgage using Veterans United and it really couldn't have been any smoother. They have the pinnacle level of professionalism, process knowledge and get it done attitude; I can't imagine myself ever going anywhere else for my mortgage servicing needs. It should be noted, this level of service and dedication is not common in these times, therefore Veterans United truly stands out. Thank you for making our home ownership dream the very best it could be!
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This ranking isn't about anyone who helped me, this is about the companies app, issues that arose due to the company, and only company issues are what led to the rating
Response from Veterans United
Hi Glenn,
Thank you for taking the time to clarify that. I’m sorry for the frustration caused by issues with our app and company processes. I understand how problems on that side can impact the overall experience, even when the people you worked with did their best.
We take feedback like this seriously, and I’d appreciate the chance to learn more about what you ran into so we can share it with the right teams. If you’re open to connecting, our Client Advocate team would be glad to help. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Fantastic experience. The whole team was very helpful and kept us up to date at all times. We would definitely work through VU again!
My manager did comment on the fact he had to fill out 5 employment verifications. However that aside it was a smooth process.
I recently completed my latest home purchase with the help of the amazing team at Veterans United, and I couldn’t be more pleased. From start to finish, every single team member added value to the process and made this experience one I will never forget.They were professional, knowledgeable, responsive, and genuinely cared about making things as smooth and stress-free as possible. I felt supported every step of the way—whether it was answering my questions promptly, guiding me through paperwork, or just being there to reassure me during the more intense moments.What really stood out was the way they worked together seamlessly. Each person brought their own expertise and attention to detail, and it was clear that their priority was making sure I felt confident and informed throughout.Thanks to Veterans United, I not only found a new home—I also found a team I’ll absolutely return to for future purchases. Thank you all for your outstanding service and dedication!
Great service and overall super easy process!
Ben and the whole team were fantastic! We had no idea what to expect buying our first home and getting our first home loan. Ben always got back to me quickly and put me at ease regarding the loan process. Zach was awesome as well. 10/10 experience.
Veterans United is one of the easiest/helpful companies to work with when purchasing and refinancing a home. Would recommend to any Veteran who needs assistance or looking for a great company to work with when purchasing a home.
