Get a peek behind the curtain 👀
We ask in-process folks what it’s like working with us. Here’s what they have to say:
91%
Get clear answers to their questions
88%
Get a quick reply when they reach out
87%
Feel heard loud and clear by their team
All was well with my loan process.
Our loan officier Kelly Tolster was the best.She went beyond any expectations I could have asked for. She was very knowledgable and a big help in getting through this process.I could not have asked for a better person.She was always there for us,and put us at ease with the entire process.She is the greatest.
Cindy Tolster was fantastic and oversaw each step of our loan process keeping us constantly up to date. She has as a wealth of knowledge that gave us comfort knowing she was loooking after our best interests. Thank you Cindy and VU staff for taking care of us! BB & EB
I would most definitely recommend because of the timely and thorough assistance I received.
This was a very simple process and I always received timely answers to any questions I had.
Very knowledgeable and conscientious
Cindy was absolutely awesome! Very attentive to my needs, concerns and questions throughout the entire loan process. Never too busy to take a call or return it immediately. Explained in detail every step of the way. Many thanks to Cindy for making my home loan experience painless, with the end results being positively delightful!!!
Everything dealing with my refinance was extremely simple and smooth. The only downfall to my experience was when I got to the point of the process where I was transferred to the titling company, was basing a vacation around the closing of my home. I was told the day before I was to leave that my info could not be retrieved due to system error. Could have been avoided if the items were printed out prior to my appointment and not attempted 1.5 hours before.
I was kept informed throughout the process, so I knew exactly what to expect. There was no worrying about anything. I was very confident.
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Kelly was outstanding, flawless at what she does. will absolutely recommend to everyone. will definitely use again for another home purchase.
Meghan was incredibly, she took her time explaining things to me so that I would understand them. No matter how many times, I called or e-mail she always found a way to put me at ease.
I would have given the experience an overall rating of eleven if there was one.
