Great communication.
Attention to small details.
Excellent experience
I want to share how positive my overall experience has been with Veterans United.From the very beginning, the process was streamlined and well-organized. After my initial contact, I was reached out to promptly and clearly informed about what to expect moving forward. There were no surprises, no unexpected requirements, and no last-minute changes, which I truly appreciated. Everything was communicated upfront and handled exactly as described.One thing that stood out to me throughout this process was the human element. In a time when so much is automated and driven by systems, AI, and technology, Veterans United managed to balance efficiency with genuine personal connection. At no point did the experience feel cold, detached, or mechanical. I always felt like I was working with real people who cared about the outcome, and that made a meaningful difference to me.I also want to highlight how well the entire team worked together. I did my best to stay responsive and do my part to avoid delays, and the same effort was reflected by everyone involved. The process moved smoothly from start to finish, and that success was largely due to the teamwork and communication throughout. It’s rare for something this significant to come together so seamlessly, and I’m very thankful for that.I was able to find exactly what I was looking for, well under the budget I had in mind, and the financing process was handled without any issues. That’s exactly how this process should work, and Veterans United delivered on that expectation.Having bought and sold three properties, this will be my final home purchase, and I couldn’t be more satisfied with how it was handled. I’m genuinely happy, excited, and grateful to be a customer. I feel well taken care of, confident in the process, and truly in good hands moving forward.Thank you for making this experience such a positive one.Thank you and you're tire team for the Home Warming Gift as well! I am still sorting through it!
The whole team were great to work with. Everything was much smoother and quicker than our previous mortgage company.
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Bill is an outstanding representative. he has help me through the difficult portion of our notary issues for title of the deed and has found ways to go about finding me a source to get the notary services for my spouse. Also, he has gone above and behind to explain to us us a 2-1 buydown for my loan which is very helpful for first time buyers. He is more knowledgeable and I had a wonderful experience in getting the loan.
First time home buyer here. It could not have gone better as far as I'm concerned. Everyone was great.
Heidi was very helpful throughout the process
The team from beginning to end were fantastic. They assisted and handled every aspect of buying a home and finished it off with a really cool house warming gift. Thank you so much!!!!
Guidance
Helped every step of the way. We had no worries.
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Katelen Schnell was awesome!! She was very pleasant to work with…very knowledgeable, attentive, caring, considerate, thoughtful and helpful. She helped us greatly in accomplishing our goals. She was diligent in finding solutions to our needs and did not tire when we kept running into roadblocks.I highly recommend her as a loan specialist and have come away from this experience with her as my friend.Thanks Katelen and Veterans United!!
Jen and Chris Ratigan
Our experience was phenomenal. Coming off a bad experience with a previous group, Bryant and his team came in and assured us that we were going get our home and did. They were fully invested in what we wanted and worked diligently to make sure that we got our keys. The one thing that stuck out was how they told us and showed us that we were in control. My wife and I set the parameters and the team executed. We never felt rushed, and they took the time to explain the reasoning behind requesting things. They gave us a play-by-play breakdown of each and every step of the process of buying our first home. Everyone gave 100%. Kate our Credit counselor, The tag team loan coordinators Rhiannon and Ashlyn, And the QB Bryant was just amazing. Such a great team to have and highly recommend them to all veterans looking for their first home.
They made the home buying process super easy. Shout out to the entire team of people behind helping getting me approved. Started searching and closed within a 3 week period.
Chris and Carla were the absolute best ever! The purchase of our home was seamless and fast! Best experience we ever had on a purchase like this. Highly recommended.
Very good experience, would recommend to others
The process is difficult and demanding. However, the people, especially Ashley is a five star professional person!!!!
I started working with Matt years ago. He helped me get everything in order be letting me know what I needed to do to get qualified for the type of home i was seeking. By touching base with him maybe once a year or so I was finally ready to pull the trigger. The process was easier than buying a car, the process was easy and streamline. I was approved for alot more than I even wanted (surprisingly). Matt took me thru from start to finish, he was there whenever I called with questions or called me back within the hour. Even after hours and weekends. Trust is a two way street and me and Matt had it. I sent him contracts between me and the realtor before I signed and Matt caught mistakes that saved me over 5K due to realtor error. Not to mention even more he saved me on closing also do to realtor errors. Matt, thank you and your team for all yall have done for me and my family. My hat is off my friend, much appreciated!
