Working with VU has been a nightmare. Some say my treatment from VU was age. I feel it was because I’m Black. My main objective now it to pay this loan off and forget this whole ordeal. I’m only one person that have given you a poor review. I hope what happened to me has not been a pattern. Theses are my true feelings and you knew all along that I felt I was targeted.
Response from Veterans United
Hi Judith,
Thank you for sharing how your experience felt. I want you to know that I take this very seriously, and my team is already looking into it. We’ll be reaching out to learn more and make sure your feedback is fully accounted for. When you’re able, you can also contact my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. CST.
Sincerely,
Claire S., Client Relations Manager
Scott and Christina are absolutely the Best. From beginning to end the have been with us the whole process and explained everything along the way. Christina was so professional and easy to work with. She is absolutely the Best!!
Ty, Jake, and the rest of the team made this as easy as it has ever been. They were there to answer my questions and were always supportive and helpful. I would highly recommend Veterans United.
I have never worked with a more helpful and responsive team. Definitely not what I usually expect from a bank!
In a time in history and country where daily news shows only constant turmoil and death seemingly to be near imploding in America, Veterans United and its team member hold that torch of hope lighting the way and helping those that sacrificed so much overseas only to return to face battling for already deserved and earned benefits. VU is the real deal!!God Bless Veterans United!!Semper FiAndrew Westbrook
Amazing service with a smile. True professionalism each step of the process. Great Communications with the entire Team. Website easy to navigate, , status easy to see,, To-do list prominent, upload fast. I can't thank Brian and the Team enough for a seamless transactions.
Whitney and crew were on top of all stages of our journey to purchase a house. They are the best!
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Experience first-hand why 355,043 homeowners give us a perfect score!
Veterans United is a go to for vets. Very streamlined process with an amazing customer service approach
The veterans united app is my favorite part about the company. It makes viewing your documents, viewing the loan progression stages, & getting updates quick and easy to understand. They even have built in lessons to teach about the stages as you go!
The team was helpful and they did a great job of keeping us on track. The checklist and software interface was excellent.
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Experience first-hand why 355,043 homeowners give us a perfect score!
Great Customer service and expertise!
Veterans United provides outstanding service, and have quality representatives working on their behalf. They make it a priority to take care of veterans, and resolve any problems that may arise.
This has been one of the easiest experiences that I’ve ever had and the people are what made it so effortless. Starting with Jonathan and ending with Scott and his team. Jonathan, Scott, Mason and the rest of the team working in the shadows, THANK YOU ALL SO MUCH!!! It’s been a pleasure working with you all and Merry Christmas.
Thanks Blake and our whole senior loan team, for our first home, happy holidays!!
The entire team was heaven sent! From the beginning they were friendly, professional and patient. I already told some friends about you all. Thank you once again for EVERYTHING!!!!
Chris Rohr and his team at Veterans United was there holding my hand the whole entire way up into the day of signing they were very professional. They were very helpful and I couldn’t ask for a better team. I would definitely recommend Veterans United Chris Rohr and his team any day.
Thank you so much, Reece, for your outstanding service and attention to detail on my Mortgage application and everything related to my mortgage up through closing, and even post-closing. Outstanding job! Wishing you many blessings and happy holidays to you and your family.Kathleen Jones
We have used Nick Schuster on our prior mortgage. He assisted with VA Eligible family members of ours to refinance. When it came time to purchase a new home he was the first and only person we considered to complete our mortgage.
Always above in knowledge and effort for clients.
Thank You,
