Excellent service by Ty and his team! I was impressed.
This process started out is only a dream. I made a simple phone call from a Google search and ended up with Veterans United, Alberto and his team. What a God send. It is amazing and I am astounded at how smooth they really make the process. Along every single step they knew exactly what they were doing. The smallest of details were taken care of by their team. Veterans have enough to deal with with many returning from war, deployment, and time away from their families. It’s comforting to know that there’s a company out there that looks out for their well-being. Unfortunately, 10 is the highest grade you can grade someone on their scale, in our opinion, they deserve a much higher score. They took a dream and turned it into a reality, and for that we will be forever grateful. I could not recommend this team higher. Thank you Alberto, and your entire staff for not only making us feel like family, but taking our dream and turning it into a reality. God bless you.
If I could give you a zero or less I would have. The inconsistency, lack of communication, lack of compassion, inability to provide me with answers, and that’s just what I can think of right now. I am actually appalled at how bad the experience went like quite possibly the worst experience I have ever had in my entire life with any company let alone with a company that deals in home loans. I would go with any other company out there, Joe’s home loans down the road would probably be a better option. I asked on multiple occasions for policy paperwork and never got it, promised my full escrow returned to me, got 1/3 of it and took another month to get the rest. Stay away from this company.
Response from Veterans United
Hi Daniel,
I’m truly sorry for how upsetting this experience was. Reading your feedback, it’s clear you felt ignored, unsupported, and left without answers when you needed them most, and that’s incredibly disappointing to hear. A home loan is a major life event, and you deserved clear communication, compassion, and follow-through.
I understand your frustration around not receiving requested policy information and the delay in receiving the full escrow refund. Situations like that can understandably erode trust, especially when expectations aren’t clearly explained or met. While I can’t address specifics publicly, I do want to make sure your concerns are fully reviewed.
If you’re open to it, I’d appreciate the chance for our Client Advocate team to look into what happened and better understand where we fell short. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time. Messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Veterans United provided an amazing house purchasing experience. Great communication and quick responses to all my questions. I will definitely use them in the future.
The team I worked with was hands-down, the best. When it got down to the last couple of days, I have never felt more at ease spending a half million dollars. Clint Dunlap called the day before closing just to make sure I understood everything that was going on. It was great.
The process was seamless, efficient and always informative. I always knew where I stood or what I needed to provide. They didnt just listen to my needs but reacted quickly to ensure they were met with courtesy and respect.
They made buying a house easy when it sounds so daunting!!
Veterans United helped me find a place I can finally call HOME!
This is one of the greatest companies to work with hands down.
Scott and team were excellent. They made everything stress free and easy and are obviously experts in this industry. I couldn't be happier with their service. The to-do list was easy to follow and is a great way to approach working with veterans.
We closed on our old house on Dec 5th and were concerned we wouldn’t be able to close on our new home within our 30 day window. Veteran’s United worked diligently processing our loan and we were able to close (and start moving in) on Dec 23rd! A big THANK YOU to Dan Hopkins and Audrey McFadden, and team, for all their help!!
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Always available to answer questions and the process was easy and faster then expected.
I know yall work hard, but trying to get ahold of yall is impossible at times. I appreciate everything yall do, would just like a bit more communication. It’s terrifying to be left in the dark for weeks at a time and not being able to reach anyone while you are trying to close on a property. Besides that yall are great to work with and I would like to work with yall again.
The entire team from VU, Tyler Dunn, Jens Foreman, Vickie Bell and of course the true professional that made this whole process as painless as she could possibly make it, our real estate agent Lora Rousseau who found our perfect home for us! We owe a debt of gratitude to this amazing team of professionals for getting us into our home in an incredibly short period of time. Thank you, VU Team! Your services come highly recommended by us!
Veterans United is the best they were there from day one till I closed on my house.
Both Travis and Taylor did an outstanding job throughout the process.
