Joseph Sepulveda was amazing every step of the way in refinancing my home. He had my trust from day one as he proved to be readily available, answered all my questions instantly and constantly communicated with me about every step of the process. He consistently offered input and ultimately helped me reach my goal on my forever home. I am very confident that he and his team will render the same assistance to everyone they encounter. The help I received is life changing and I am so happy I made the choice of going with Veteran’s United.
Bryant did such an amazing job him and his teach will forever be members of the parker family
My loan team did an outstanding job. Answered all my questions and made the home buying process painless.
We absolutely could not be more pleased with how Aaron and Heather took care of us. This was seamless and painless. They are professional, friendly, efficient, and extremely responsive. Veterans United will be our first call if we ever need alone again.
I'm very glad I chose Veterans United to purchase my first home. The whole home buying process seemed very overwhelming but they somehow made it understandable in bite size pieces. I was super anxious and lost at the beginning and they held my hand at each step. With their insurance brokerage, I found cheaper auto, home, and flood insurance.
Our experience with **Veterans United Home Loans** was exceptional from beginning to end.Prior to working with Veterans United, we were engaged with **Freedom Mortgage**, and the contrast in execution, communication, and overall professionalism was significant. The process with Freedom Mortgage lacked clarity and consistency, and we did not feel that our financial priorities were being strategically protected.Transitioning to Veterans United was a decisive and refreshing change.From the outset, **Kris Ball** demonstrated a high level of expertise in VA lending, structured our refinance with precision, and provided clear, data-driven guidance. Communication was proactive, transparent, and solution-focused. We always understood where we stood in the process and what to expect next.**Brittney Wilhite** and the coordination team were equally impressive. Documentation requests were organized, timelines were clearly defined, and underwriting items were addressed efficiently and professionally. Even when additional clarification was needed, the team approached it with structure and accountability.What truly distinguishes Veterans United is the level of client advocacy. We did not feel processed — we felt represented. That difference matters when making a major financial decision involving home equity.Veterans United has earned its industry leadership position for a reason. The experience, professionalism, and strategic execution far exceeded what we encountered elsewhere.We would confidently and unequivocally recommend Kris Ball, Brittney Wilhite, and Veterans United to fellow veterans and homeowners.Outstanding across the board.
It went very well. They kept in contact throughout the whole process and answered all questions thrown at them. They ensured my family and I were always well informed and taken care of.
I can’t believe I didn’t utilize Veteran’s United for a home loan before now. I was impressed that I had a whole team working on my loan. They took care of everything including moving, utilities,etc with phone numbers. Very quick& thorough on my part. Quickest loan closing ever! I would highly recommend Veteran’s United to any& all military person:)
The team I had was great and very helpful and informative. Only main issues I had were mostly with bugs with the app or a few things overlooked that I had to explain. But nothing that hindered my experience to much
Halley was great.
The home buying process is inevitably stressful, but the Veterans United team walked me through every step and ultimately set me up for a success.
Dylan was very helpful, easy to get to get a hold off, he answered all our questions in a timely manner.He was great !!!
Veteran’s United helped us buy our first home. Each member of our team was super knowledgeable and their communication skills were top tier! The response time was also very short if we had questions!
Yes, the whole team was fantastic. They make sure I knew what was happening. What was coming up next? They were so thorough. I really appreciated it. Catherine. I cannot say enough about she worked so hard. She made me feel like family. She really cared and I really appreciate it. I’m so thankful for her and her husband. They both worked so hard for me and only get too much better. I really appreciate it. Everything she did in the whole team thank you guys and I would recommend you guys to anybody and everybody
Mitchell and his team were absolutely amazing! I came in and explained my situation and they executed my needs beyond my expectations!
The lending officer left me with property taxes and wouldn't call me during working hours, nor call me back or respond to messages I left on his phone.
Response from Veterans United
Hi Leron,
I’m really sorry to hear that you felt left on your own when it came to the property taxes and that your calls and messages weren’t returned. Not being able to reach your loan officer, especially during normal business hours, would be incredibly frustrating. You deserved timely communication and clear guidance, and I’m sorry that wasn’t your experience.
Property taxes and how they’re handled at closing or afterward should always be clearly explained so there are no surprises. If you were left feeling confused or unsupported, that’s something I want to understand better. Communication is such an important part of this process, and when that breaks down, it can make everything else feel even heavier.
I would truly appreciate the opportunity to look into your file and get a clearer picture of what happened. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and if you contact us outside those hours, we typically respond the next business day. I’d welcome the chance to talk this through with you.
Sincerely,
Claire S., Client Relations Manager
Great team very knowledgeable ask any question you have and it gets answered very timely
Jeff Gordon is outstanding to work with and I would definately recommend him. He is awesome and a genuinely great guy.Kara Truit is Jeff's assistant and she was awesome to work with also.
Smooth and flawless to get loan with and a phenomenal team to work with.
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
I’ve used Verterans 2x now and have never had a bad experience
I had a choice of companies to service my VA Refi need. ChatGPT suggested Navy Federal for perhaps a better rate and Veterans United for better customer service. I explored both options for a bit but quickly ran into obstacles with NF, including slow response to emails, getting a different person on the phone each time I called, requiring I open a NF bank account before they even talked to me, and a general sense of confusion (they explained by saying they were so popular that they were inundated with clients.)
From my initial call to VU Megan Martin was assigned as my loan officer. EVERYTHING I had to do was coordinated through her. EVERYTHING was explained, on time, made sense, and facilitated the complicated process. This was nothing short of first class concierge treatment, the kind rarely experienced in any format. No bots, no hand-offs, no excuses - just straight talk and professionalism. When the application was complete, Loan Officer Kristine Wilder similarly ushered me through the signing process which occurred in my home. Oh, I should mention that costs were comparable to NF (ChatGPT got that wrong.)
Thank you Veterans United, thank you Megan Martin, and thank you Kristine Wilder...you guys ROCK!
Danial did a great job and the whole team AT veterans United made the entire process SO simple!Thank you!
They have been very informative and helpful with buying and refinancing. I highly recommend Veterans United.
